E-Delivery Notes for Retail: What Stores Must Know About Receiving Goods
Retail stores are recipients of e-delivery notes: here's what they must do when goods arrive, deadlines for confirmation, and how to organize.
This article was written for companies in Serbia and describes Serbian rules. Other countries have different rules.
Retail in the E-Delivery Note System: Mostly Recipients
Shops, supermarkets, pharmacies, electronics stores: all retail outlets receiving goods from suppliers will be part of the e-delivery note system. Retail mostly receives delivery notes, rarely sends them (except for returns).
But "receiving only" doesn't mean fewer obligations: deadlines are strict and penalties for non-confirmation reach 500,000 RSD.
When Does the Obligation Start for Retail?
| Retail Type | Start Date |
|---|---|
| Stores receiving excise products (cigarettes, alcohol, coffee) | January 1, 2026 |
| Stores receiving goods from public sector | January 1, 2026 |
| All other retail | October 1, 2027 |
Practically: Every store selling cigarettes, alcohol, or coffee is obligated from January 2026!
What Happens When Goods Arrive?
- Driver delivers goods with e-delivery note in MATP app
- Staff checks goods: do items match? Are quantities correct? Any damage?
- Confirm physical receipt: within 3 days, via MAP app or portal
- Accept or reject: within 8 days, send e-receipt note
Organization in the Store
Who's Responsible?
In a small store: the owner or manager. In larger stores: warehouse staff. They need: MAP app access, knowledge of deadlines (3 + 8 days).
Equipment Needed
- Smartphone or tablet with MAP app
- Internet connection
- Portal credentials
No special scanners, printers, or hardware needed: a phone is sufficient.
Returning Goods
The only time retail creates an e-delivery note is for returning goods to suppliers: defective products, expired items, wrong deliveries. In this case, the store becomes the sender.
5 Tips for Retail
- Confirm receipt immediately: don't wait 3 days
- Check quantities before confirming
- Photograph damaged goods: as evidence
- Train backup staff: someone must know the process when the manager is away
- Use a DMS for archiving: 10-year retention requirement
Conclusion
For retail, e-delivery notes mean one new obligation: confirm receipt within 3 days and send a receipt note within 8 days. Not complicated, but deadlines are strict.
Arhivix automates retail goods receipt: scan the QR code, confirm quantities, and the system handles the receipt note and 10+ year archiving.
