Internet Is Down, But Goods Must Ship — Now What?
The e-delivery note system depends on internet connectivity and portal availability. But what happens when the internet goes down? When the portal is offline? The law provides a paper e-delivery note with hologram sticker as a backup mechanism.
When to Use the Paper Version
- Internet outage at the sender's location
- Portal unavailability (maintenance, system failure)
- Technical problems with software or API integration
Important: Paper is NOT an alternative to electronic. It's only a temporary solution while technical issues persist.
Hologram Stickers: What and Where
What Are They?
Security stickers with a unique serial number, printed with security-grade protection similar to banknotes. Each sticker is unique and cannot be forged.
Who Produces Them?
The National Banknote Printing Institute — the same institution that prints the Serbian dinar currency.
How Many Do You Need?
Each paper e-delivery note requires 3 stickers (one per copy). Keep a 3-6 month supply as backup.
Paper E-Delivery Note Process
- Confirm the technical problem — internet down or portal unavailable
- Fill in the paper form with all required data
- Print 3 copies
- Apply hologram stickers to each copy
- Distribute: 1 copy for sender, 2 for driver (1 for recipient)
After the Problem Is Resolved
When connectivity is restored:
- Enter the paper delivery note into the electronic system
- Include the hologram serial number
- Link paper and electronic versions
Failure to enter the paper note into the system after restoration is a legal violation.
FAQ
Can I use paper for all delivery notes?
No. Paper is only for system outages. Intentional use of paper instead of electronic is a violation.
What if I don't have hologram stickers when the internet goes down?
Goods cannot depart without a valid delivery note. You must wait for internet to return or obtain stickers before shipping.
Conclusion
The paper e-delivery note with hologram is your insurance policy for technical failures. Stock up on stickers in advance and you'll never be stuck.
Arhivix automatically detects system outages and guides you through the paper process — when internet returns, it auto-syncs data with the portal.
